Return
Policy
We want every customer of OV Glam & Kiddies Limited to be completely satisfied. This Return Policy sets out your rights and our obligations when things do not go as expected. Please read it carefully before placing an order or commissioning a design.
What This Policy Covers
This Return Policy applies to all physical products and commissioned designs sold or produced by OV Glam & Kiddies Limited, including but not limited to bespoke cultural outfit designs, ready-made garments, and any other physical goods supplied directly by us or through our partner Vicky Baby Shop.
This policy does not apply to editorial content, digital products, or any services provided on a consultancy basis where the deliverable is advice rather than a physical item.
Bespoke & Custom Orders
All bespoke and custom-made cultural outfits — including Agbada, Ankara, Aso-Ebi, and any other garment commissioned to your specific measurements, fabric choice, or design brief — are made to order and are therefore non-refundable and non-returnable unless:
The Item is Faulty
The garment has a genuine manufacturing defect, structural fault, or material failure that was not present in the approved fabric or sample.
Wrong Item Delivered
You received a garment that is materially different from what was agreed in your order — wrong fabric, wrong colour, or wrong design.
Significant Size Discrepancy
The finished item is significantly different from the agreed measurements provided at the time of order, outside normal tailoring tolerance of ±2cm.
Ready-Made Items
For ready-made garments and products that are not bespoke commissions, you may request a return or exchange within 7 days of delivery, provided that:
Item is Unworn and Unwashed
The item must be in its original condition — unworn, unwashed, and with all original tags and packaging intact.
You Contact Us First
You must contact us on +234 81 0712 7312 or hello@olavick.com before sending anything back. Returns sent without prior authorisation will not be accepted.
Proof of Purchase
You must provide proof of purchase (receipt, order confirmation, or WhatsApp order record) when requesting a return.
Not Excluded Items
The following items cannot be returned for hygiene or safety reasons: underwear, swimwear, pierced jewellery, and any item that has been customised after delivery.
How to Return an Item
Refunds & Exchanges
Where a return is authorised and the item is confirmed to be faulty, wrong, or significantly different from what was ordered, we will offer one of the following resolutions:
Repair or Alteration
For bespoke garments where a minor correction is sufficient, we will arrange for the item to be repaired or altered at no cost to you and returned within an agreed timeframe.
Exchange
Where an exchange is possible — for example, a wrong size on a ready-made item — we will send the correct item once the original has been returned and inspected.
Full or Partial Refund
Where repair or exchange is not possible, we will issue a full or partial refund to your original payment method within 5–10 business days of confirming the return.
Items We Cannot Accept Back
The following items and circumstances are excluded from this return policy and cannot be returned or refunded:
Change of Mind
We do not accept returns simply because you have changed your mind, particularly for bespoke commissioned pieces made to your specifications.
Items Returned After 7 Days
Any return request made more than 7 days after delivery will not be accepted unless the fault was concealed or could not reasonably have been discovered on delivery.
Worn, Washed, or Altered Items
Items that have been worn, washed, dry-cleaned, or altered by a third party after delivery cannot be returned.
Damage Caused by the Customer
Damage caused by misuse, improper care, or accident after delivery is not covered by this policy.
We take pride in every garment we produce. If something is not right, we will always do our best to make it right.
Contact Us About Your Order
If you have received a faulty item, the wrong order, or have any concern about a purchase, please get in touch immediately. We aim to resolve all issues personally and promptly.
Other Important Policies
Our Return Policy works alongside our other policies. We recommend reading all of them so you understand fully how we operate and how we protect your interests as a customer.